Refund Policy – Svasa Stillness

Last updated: 26 September 2025
 

This Refund Policy sits alongside our Terms & Conditions and Privacy Policy. We comply with the Australian Consumer Law (ACL). Nothing here limits your rights under the ACL.
 

1) Scope & Principles

• Applies to all purchases from Svasa Stillness: memberships, class packs/passes, casual classes, workshops/courses/events, and (if sold) merchandise.

• Currency: AUD. Prices include GST unless noted.

• Remedies follow the ACL: major failure → refund or replacement (your choice); minor issue → re-supply or other reasonable remedy.

• We do not refund for change of mind, missed classes, partial attendance, or non-use of memberships/passes.

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2) Classes: Casual & Packs

• Non-refundable unless required by law.

• 8-hour rule: Cancel ≥8 hours before class start (South Australia time) = credit remains.

• Late cancel/no-show (<8h):

  • Packs/Passes: the session is forfeited (you lose that class).

  • Unlimited memberships: no deduction/fee (see fair-use in T&Cs).

• Partial attendance: no refunds or credits are given if you leave class early.

• Studio-cancelled classes: we’ll re-credit your account or offer a reasonable alternative. Cash refunds only if the ACL requires it (e.g., repeated cancellations amounting to a failure).

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3) Memberships (Fortnightly/Ongoing)

• Auto-renew until cancelled per T&Cs (7 days’ written notice before your next billing date).

• No pro-rata refunds for unused time unless required by law.

• Freezes are staff-managed only (email us); not backdated; confirmed case-by-case in writing.

• Medical cancellations: if you are unable to participate for medical reasons, we may (at our discretion, with supporting evidence):

  • freeze your membership or pack,

  • refund unused classes/periods, or

  • suggest an appropriate alternative class/service.

• If we materially change or withdraw services such that the ACL deems it a major failure, you may choose a refund for the affected period.

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4) Workshops, Courses & Events

• Unless stated otherwise at purchase, bookings are non-refundable.

• If you cannot attend, you may transfer your place to another person by notifying us in advance.

• If we cancel or materially reschedule, you’ll get a full refund or option to transfer to a future date.

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5) Gift Cards & Account Credits

• Non-refundable and not redeemable for cash (except where required by law).

• Gift cards purchased for consideration have a minimum 3-year expiry (per Australian gift card laws).

• Promotional/complimentary credits may have shorter validity (as stated when issued).

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6) Merchandise (if sold)

• Change-of-mind returns are not offered.

• For faulty goods (ACL): you may choose a refund, repair, or replacement depending on whether the fault is major or minor.

• Items must be returned within 30 days of purchase with proof of purchase. For hygiene reasons, apparel must be unused/unworn with tags unless faulty.

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7) Afterpay & Other Payment Methods

• If you pay via Afterpay, your payment agreement is with Afterpay.

• Refunds (where required by law) will be processed back via Afterpay in line with their process (including partial refunds).

• Any fees/interest charged by Afterpay are handled by Afterpay under your agreement with them.

• For card payments via Stripe, refunds go back to the original card wherever possible.

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8) Errors, Duplicates & Overcharges

• If you are overcharged or charged twice for the same purchase, we will correct and refund the duplicate/overcharge once verified.

• If we list an obvious pricing error, we may cancel the affected purchase and issue a full refund.

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9) Payment Disputes & Chargebacks

• If a bank/Afterpay dispute or chargeback is lodged, we may temporarily suspend access while it’s investigated.

• Where a dispute is resolved in our favour, outstanding amounts must be paid before access is restored.

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10) How to Request a Refund/Remedy

• Email admin@svasastillness.com with: name, booking/purchase details, and reason.

• We may request supporting info (e.g., order ID, screenshots; medical evidence for freeze/refund requests).

• We aim to acknowledge within 3 business days and resolve within 10–14 business days (complex cases may take longer; we’ll keep you updated).

• Refunds are returned to the original payment method wherever possible; if not feasible, we may refund by EFT to your nominated Australian bank account.

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11) Processing Times

• Once approved, we initiate refunds promptly. Your bank/card/Afterpay may take 3–10 business days to post funds (this part is outside our control).

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12) Force Majeure & Extended Closures

• If external events (e.g., public health orders, extreme weather, power/network outages) disrupt classes, we will act reasonably—typically re-crediting affected sessions or offering alternatives.

• For extended closures, we will offer freezes or credits. Cash refunds will only be provided if required under the ACL.

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13) Contact

Svasa Stillness – Attn: Anmool Kaur
Email: admin@svasastillness.com
Phone: +61 451 413 147