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Refund Policy

Last updated: 28 April 2026

This Returns & Refunds Policy explains how refunds, credits, and returns are handled at Svasa Stillness ("we", "our", "us"). It operates alongside our Terms & Conditions.

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1) Australian Consumer Law (ACL)

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

If there is a major failure with a service, you may be entitled to a refund or replacement. If a failure is minor, you may be entitled to have the service re-supplied within a reasonable time.

 

2) Change of mind

We do not provide refunds for change of mind, including:

  • Memberships

  • Class packs/passes

  • Casual class purchases

  • Workshops/events

 

3) Memberships

  • Membership fees are not refundable for unused time unless required by law.

  • If you believe you are entitled to a refund under the ACL, contact us in writing with details.

 

4) Class packs / passes

  • Class packs/passes are not refundable for unused or expired sessions unless required by law.

  • Extensions or credits may be offered at our discretion in limited circumstances (e.g., medical reasons), and may require supporting evidence.

 

5) Workshops and events

  • Workshop/event purchases are generally non-refundable for change of mind.

  • If we cancel a workshop/event, we will offer a credit, transfer, or refund (as appropriate).

 

6) Retail products (if applicable)

If we sell retail products (e.g., socks or other merchandise):

  • We do not offer refunds for change of mind.

  • If a product is faulty, not as described, or unsafe, you may be entitled to a repair, replacement, or refund under the ACL.

 

7) How refunds are processed

  • Approved refunds are processed back to the original payment method where possible.

  • Processing times may vary depending on your bank/payment provider.

 

8) Requesting a refund or remedy

To request a refund, return, or ACL remedy, please contact us with:

  • Your full name

  • The purchase details (date, item/service)

  • A brief description of the issue

  • Any supporting evidence (e.g., receipt, screenshots)

 

9) Contact

Svasa Stillness Attn: Anmool Kaur Email:  admin@svasastillness.com  Phone: +61 451 413 147

Important: This template is general information and should be reviewed by a qualified legal professional to ensure it suits your services and booking platform rules.

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