Terms & Conditions

Terms & Conditions – Svasa Stillness

Last updated: 28 April 2026

​

By creating an account, purchasing a membership or class pack, booking a class, visiting our studio, or using our website and services, you agree to these Terms & Conditions (Terms). These Terms operate alongside our Privacy Policy. Nothing in these Terms excludes rights under the Australian Consumer Law (ACL).

​

1) Definitions

• We / Us / Our: Svasa Stillness and its staff/contractors.

• You / Member: The person using our services.

• Class: Any class/session offered by us.

• Membership: An ongoing subscription giving access to classes/benefits.

• Class Pack / Pass: A prepaid bundle of classes with an expiry period.

• Minor: A participant under 18.

• Parent/Guardian: A person with legal authority who books/consents for a Minor.

 

2) Eligibility & accounts

• Services are available to adults 18+, and to Minors only where bookings are made by a Parent/Guardian who accepts these Terms on the Minor’s behalf.

• You must provide accurate information and keep it current.

• Accounts, memberships, and packs are personal and non-transferable.

 

3) Booking rules (including Minors)

• Bookings must be made via our website or our approved booking platform. A booking is confirmed when you receive confirmation.

• Minors: All bookings must be made/managed by a Parent/Guardian. We may verify parental authority.

• Please arrive on time. For safety, we may decline entry once a class has started. Late arrival may be treated as a no-show (see section 8).

 

4) Prices, taxes & changes

• Prices are in AUD and include GST unless stated.

• We may update prices and offerings. For active subscriptions, we will provide reasonable advance notice where practicable.

• Promotions may be limited, non-transferable, and not combinable unless stated.

 

5) Payments

• Payments are processed securely via Stripe. We do not store full card numbers.

• By providing payment details, you authorise charges for memberships, packs, and services.

• Failed payments may suspend membership/booking privileges until resolved. You remain responsible for any outstanding amounts.

 

6) Memberships (auto-renew, cancellation & freezes)

• Memberships auto-renew on their billing cycle until cancelled by you or us in line with these Terms.

• Cancel auto-renew: Provide at least 7 days’ written notice before your next billing date (email is acceptable). Cancellation takes effect from the next billing cycle. We do not pro-rate unused time unless required by law.

• Freezes (staff-managed): Freezing is not self-serve. Email us to request a freeze. We manage freezes case-by-case (e.g., medical/travel) and may request reasonable evidence. Freezes are not backdated and take effect from an agreed date we confirm in writing.

 

7) Class packs / passes

• Class packs/passes are valid only for the named account holder and expire after the stated validity period.

• Extensions may be granted at our discretion (e.g., where medical evidence is provided).

• Unused/expired sessions are not refundable unless required by law.

 

8) Cancellations, late cancels & no-shows (9-hour policy)

• Member cancellations: Cancel at least 9 hours before class start (South Australia local time) via the booking platform.

• Late cancellation (<9 hours) or no-show:

1. Class pack/casual: The session is returned/fee applies.

1. Unlimited membership: No deduction/fee applies.

• Capacity fairness (unlimited memberships): To protect fair access for all members, we may temporarily limit advance booking privileges for repeated late cancels/no-shows within a short period. We will notify you if any temporary limit is applied.

• Studio cancellations: If we cancel a class, we will re-credit the session or offer a reasonable alternative. Monetary refunds are provided only where required by law.

 

9) Waitlists

If a class is full, you may join the waitlist. If a spot opens, the booking system will notify members in order. Standard cancellation/no-show rules apply once you are booked into the class.

 

10) Health, safety & conduct

• Participation involves physical activity and inherent risks. You must provide accurate health information when requested and disclose relevant conditions/injuries.

• Follow instructor directions and use equipment safely. We may refuse participation if we reasonably believe it could compromise safety.

• Respectful behaviour is required. Harassment, abuse, discrimination, intoxication, or unsafe conduct may result in suspension/termination without refund.

• Belongings: Storage may be available during class. You are responsible for your belongings. We are not responsible for loss/theft, except where caused by our negligence.

 

11) Minors (under 18)

• A Parent/Guardian must make/manage bookings for Minors and is responsible for accurate health disclosures and compliance with these Terms.

• Children under 16 must be accompanied by a Parent/Guardian unless attending a supervised class designed for Minors.

• We may request proof of age and parental authority and may refuse participation where appropriate for safety.

 

12) Media & photography (opt-out)

• We may occasionally take photos/videos in-studio for promotional purposes (e.g., website/social media).

• If you (or your child) do not wish to appear, notify us before class (at check-in or by email). We will take reasonable steps to exclude you/the child from new media.

• We will record and respect opt-outs for future sessions. We cannot guarantee removal from previously captured or published materials.

 

13) Digital services & intellectual property

• For any online content, you receive a personal, non-transferable licence for private use only. Do not record, copy, or redistribute without written consent.

• Our logos, text, and media are our intellectual property or used under licence.

 

14) Refunds & Australian Consumer Law

• No refunds for change of mind.

• For a major failure with a service, you may be entitled to a refund or replacement under the ACL. For minor failures, we will re-supply within a reasonable time.

• To request a remedy, contact us in writing with details and any supporting evidence.

 

15) Service changes, closures & events outside our control

• Timetables, instructors, and formats may change. We will act reasonably and provide notice where practicable.

• We are not liable for delays, closures, or changes due to events beyond our reasonable control (e.g., public health orders, extreme weather, power outages). We will handle entitlements reasonably (e.g., re-crediting affected sessions).

 

16) Liability

• To the extent permitted by law, we are not liable for indirect or consequential loss, or for injury/loss arising from misuse of facilities or failure to follow instructions.

• Nothing in these Terms excludes, restricts, or modifies any consumer guarantee/right under the ACL.

• To the extent permitted by law, our total aggregate liability for claims (excluding ACL guarantees) is limited to the amount you paid for the service giving rise to the claim in the 3 months preceding the claim.

​

17) Privacy

We handle personal information in accordance with our Privacy Policy. Health information is used solely to support safe participation. Media opt-outs are recorded and respected for future sessions.

 

18) Gift cards & credits

• Gift cards/credits are not redeemable for cash (except where required by law).

• Unless stated otherwise, gift cards issued for consideration have a minimum 3-year expiry under Australian law.

 

19) Contact & notices

Svasa Stillness – Attn: Anmool Kaur Email:  admin@svasastillness.com Phone: +61 451 413 147

Notices (including membership cancellation and freeze requests) must be sent by email. Notice periods are calculated in South Australia local time.

​

20) Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

​

21) Governing law & severability

These Terms are governed by the laws of South Australia and applicable federal laws of Australia. If any provision is unenforceable, the rest remains in effect.

Important: This template is general information and should be reviewed by a qualified legal professional to ensure it suits your services, booking platform rules, and insurance requirements.