Terms & Conditions

Svasa Stillness

Last updated: 26 September 2025

By creating an account, purchasing a membership or class pack, booking a class, visiting our studio, or using our website and services, you agree to these Terms & Conditions. These Terms operate alongside our Privacy Policy. Nothing in these Terms excludes rights under the Australian Consumer Law (ACL).

1) Definitions

We/Us/Our: Svasa Stillness and its staff/contractors.
You/Member: the person using our services.
Class: any class/session offered by us.
Membership: an ongoing subscription giving access to classes/benefits.
Class Pack/Pass: a prepaid bundle of classes with an expiry period.
Minor: a participant under 18.
Parent/Guardian: the person with legal authority who books/consents for a Minor.

2) Eligibility & Accounts

Services are available to adults 18+, and to Minors only where bookings are made by a Parent/Guardian who accepts these Terms on the Minor’s behalf.
Provide accurate information and keep it current.
Accounts, memberships, and packs are personal and non-transferable.

3) Booking Rules (incl. Minors)

Book via our website or approved platform. Bookings are confirmed when you receive a confirmation.
Minors: all bookings must be made/managed by a Parent/Guardian. We may verify parental authority.
Arrive on time. For safety, we may decline entry once class has started. Late arrival treated as a no-show (see §8).

4) Prices, Taxes & Changes

Prices are in AUD and include GST unless stated.
We may update prices/offerings; for active subscriptions we’ll give reasonable advance notice.
Promotions may be limited, non-transferable, and not combinable unless stated.

5) Payments

Payments are processed by Stripe (cards) and Afterpay (BNPL). We do not store full card numbers.
By providing payment details, you authorise charges for memberships, packs, and services.
Failed payments may suspend membership/booking privileges until resolved; you remain responsible for any outstanding amounts.
Afterpay: your Afterpay agreement is separate from ours. Failure to pay Afterpay instalments does not cancel your obligation to us. Refunds (where legally required) are processed to the original method subject to Afterpay’s processes.

6) Memberships (Auto-Renew, Cancellation & Freezes)

Memberships auto-renew on their billing cycle until cancelled by you or us in line with these Terms.
Cancel auto-renew: give at least 7 days’ written notice before your next billing date (email is acceptable). Cancellation takes effect from the next billing cycle; we do not pro-rate unused time unless required by law.
Freezes (staff-managed only): Freezing is not self-serve. Contact us by email to request a freeze; we’ll handle it case-by-case at our discretion (e.g., medical/travel) and may request reasonable evidence. Freezes are not backdated and take effect from an agreed date we confirm in writing.

7) Class Packs / Passes

Valid only for the named account holder and expire after the stated validity.
Extensions may be granted at our discretion (e.g., medical evidence).
Unused/expired sessions are not refundable unless required by law.

8) Cancellations, Late Cancels & No-Shows (8-Hour Policy)

Member-initiated cancellations: Cancel at least 8 hours before class start (South Australia local time) via the booking platform or by email.
Late cancellation (<8h) or no-show results in:
- Class pack/casual pass: the session is forfeited (you lose that class).
- Unlimited membership: no deduction/fee applies.
Capacity fairness (unlimited memberships): To protect fair access for all members, we may temporarily limit advance booking privileges for repeated late cancels/no-shows within a short period. We’ll notify you if any temporary limit is applied.
Studio-initiated cancellations: If we cancel a class, we’ll re-credit the session or offer a reasonable alternative; monetary refunds are only provided where required by law.

9) Waitlists

If a class is full, you may join the waitlist. If a spot opens, the system will notify in order. Standard 8-hour/attendance rules apply to any waitlist spot you accept.

10) Health, Safety & Conduct

Participation involves physical activity and inherent risks. You must answer the health question truthfully at booking, disclose relevant conditions/injuries, and update us if your health changes.
Follow instructor directions and use equipment safely. We may refuse participation if we reasonably believe it could compromise safety.
Respectful behaviour is required. We have zero tolerance for harassment, abuse, discrimination, intoxication, or unsafe conduct; breaches may lead to suspension/termination without refund.
Belongings: We do not provide lockers. Storage is provided in-room during class; remove your items when class ends. We are not responsible for loss/theft of belongings, except where caused by our negligence. If you misplace an item, ask your teacher or reception; we may hold lost property for a reasonable period but are not obliged to store items indefinitely.

11) Minors (Under 18)

A Parent/Guardian must make/manage bookings for Minors and is responsible for accurate health disclosures and compliance with these Terms.
Children under 16 must be accompanied by a Parent/Guardian unless attending a supervised class designed for Minors.
We may request proof of age and parental authority, and may refuse participation where appropriate for safety.

12) Media & Photography (Opt-Out)

We may occasionally take photos/videos in-studio (e.g., website/social media/promotions).
If you (or your child) do not wish to appear, notify us before class (at check-in or by email). We will take reasonable steps to exclude you/the child from new media.
We will record and respect media opt-outs for future sessions; however, we cannot guarantee removal from previously captured or published materials.
By participating without opting out, you grant us a non-exclusive, royalty-free licence to use such media for promotional purposes.

13) Digital Services & Intellectual Property

For livestream/online content, you receive a personal, non-transferable licence for private use only; do not record, copy, or redistribute without written consent.
All site/app content (logos, text, media) is our IP or used under licence.

14) Refunds & Australian Consumer Law

No refunds for change of mind.
For a major failure with a service, you are entitled to a refund or replacement under the ACL. For minor failures, we will re-supply within a reasonable time.
To request a remedy, contact us in writing with details and any supporting evidence.

15) Service Changes, Closures & Force Majeure

Timetables, instructors, and formats may change; we’ll act reasonably and provide notice where practicable.
We are not liable for delays, closures, or changes due to events beyond our reasonable control (e.g., public health orders, extreme weather, power outages). We’ll handle entitlements reasonably (e.g., re-crediting affected sessions).

16) Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or for injury/loss arising from misuse of facilities or failure to follow instructions.
Nothing here excludes, restricts, or modifies any consumer guarantee/right under the ACL.
Our total aggregate liability for claims (excluding ACL guarantees) is limited to the amount you paid for the service giving rise to the claim in the 3 months preceding the claim.

17) Privacy

We handle personal information in accordance with our Privacy Policy (see footer). Health information is used solely to support safe participation. Media opt-outs are recorded and respected for future sessions.

18) Gift Cards & Credits

Gift cards/credits are not redeemable for cash (except where required by law).
Unless stated otherwise, gift cards issued for consideration have a minimum 3-year expiry under Australian law.

19) Contact & Notices

Svasa Stillness – Attn: Anmool Kaur
Email: admin@svasastillness.com
Phone: +61 451 413 147

Notices (including membership cancellation requests and freeze requests) must be sent by email. Notice periods are calculated in South Australia local time.

20) Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

21) Governing Law & Severability

These Terms are governed by the laws of South Australia and applicable federal laws of Australia. If any provision is unenforceable, the rest remains in effect.